FAQ


ORDERS

When you place an order your delivery address and products are confirmed at checkout. At this point we can’t modify or cancel the order. If you placed an order in error, you’ll have the possibility to contact us after receiving confirmation to cancel or modify it.
As our jewelry is handmade, please allow 2 - 3 business days for orders to be made, packed, and fulfilled. Our team will be in touch with you in cases where we require more time, or if exceptional circumstances arise. Prior to packing your order, each piece will go through 2 - 3 precise inspections by hand in order to ensure zero damage or defects.

PAYMENT OPTIONS

You can pay with major credit cards in Euros or by Bank Trasfer.
EU customers - SEPA in Euros
US customers in US $ - ABA or ACH transfer
Australian Customers in AU $ - BSB transfer

SHIPPING / SHIPPING FEES

ALEX+SVET designs are made, designed and shipped from our studio in Paris, France. We ship France-wide and internationally.
All Quebec shipments are subject to local tax. Therefore, you must plan a tax to be paid when picking up your package.

Click & Collect – FREE

All packages will be shipped by standard service with a Tracking Number.
For orders up to 65€ :

  • Domestic (France) – 3.90€
  • Europe – 4.90€
  • World – 5.90€

For orders 65€ or more shipment is FREE.

*Please contact us if you need to expedite your shipment, we can definitely arrange alternate options for you with an "emergency" supplement.

CLICK and COLLECT

Vous allez recevoir la confirmation de disponibilité pour retirer l'article (réservé et payé en ligne) dans notre atelier au 21 rue de Cotte 75012 Paris dans un délais 24-48 heures. Les horaires : lundi-samedi 12h-19h sur rendez-vous. N'oubliez pas la preuve d'achat (email de confirmation) et la pièce d'identité. Merci.

RETURNS

You can change your mind. All items must be unworn, in like-new condition. To initiate or inquire about an return or exchange please contact us at alt@alt-go.fr

If you want to return something, you have 14 days from the delivery date to request and dispatch a return. You'll need your order number and the same email address you used to place the order. Original shipping costs are non-refundable and return shipping is on you. If your return is post stamped outside the return window, you are only eligible for a store credit.

IMPORT DUTY AND TAX

Orders within the EU have 20% French VAT included in the total price. Orders to all other destinations do not include tax. All International orders outside the EU may be subject to import duty and fees on delivery. Duties are based on the sales tax rate of your country. Orders to the USA with a value under $700 will not attract import duties. If your order is over $700 we recommend placing separate orders.

WARRANTY

In the unlikely event that you believe your product has a manufacturing defect, you need to let us know within 5 working days from delivery. If your product develops a noticeable problem at any time, just get in touch and we’ll help you find a solution.

PRIVACY POLICY

We never share or sell your personal information to any third party. Your details are only used to contact you about your order. You can opt to receive our newsletter emails by signing up on our site or at the checkout after placing an order. All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.

This site and all of its contents is owned and operated by alt&GO / SV&T - a company registered in FRANCE with VAT No. FR57437660426 21 rue de Cotte 75012 PARIS France.
ALEX+SVET is a registered trademark. alt&GO is a registered trademark.

ANYTHING ELSE

In case you didn't find the answer to your question here please feel free to send us a message here.